Last updated: 29 October 2026
Technical refund requests
We offer a seven-day technical refund request window for pre-built software, themes, templates and scripts. Contact support within seven days of purchase if the download is corrupt, documented files are missing, or the product fails in a supported environment.
Support assessment
Provide your order reference, product version, supported environment details and a description of the fault. Allow our support team up to 48 business hours to investigate and attempt a resolution. Never include passwords, payment details or unredacted customer data in logs.
Other requests
Change-of-mind, unsupported-environment and custom-service refund requests are assessed against the product terms, project agreement and applicable rights. Custom work already completed may remain payable under the agreed milestones.
Approved refunds
Approved refunds are issued to the original payment method. Processing time can depend on the payment provider.
Your rights
This commercial policy does not limit statutory rights or remedies that cannot lawfully be excluded.
Contact
Email support@hostvibertech.com or open a support ticket in your client area.